Seminar synopsis

Here is a seminar that deals with downsizing, mergers, consolidations, and fierce competition in the business world of today. “SURVIVAL” shows an individual or a company the skills required to survive in today’s market place. The participant will discover how to communicate more effectively with customers and how to keep customers coming back.

Anticipating the future, quality and the importance of customer perception are also explored in this seminar. They will learn techniques that will increase their confidence level, how to improve their personal and company image and seven specific actions that will sabotage a career.

Who should attend

Anyone who wants to survive in this topsy-turvey changing business world - this seminar is for you and your organization.

Topics include

• Survive personally
• Build a positive image
• Increase customer confidence
• Manage conflict
• Communicate effectively
• Obtain customers and keep them coming back
• Increase productivity
• Survive and thrive

Length

This is a one day seminar but can be presented in modules of 1 or 2 hours each.

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