Seminar synopsis

This is a seminar that will show participants how to obtain new customers and retain existing customers by focusing on the aspects of quality, service, deliverables, and expectations as the drivers to success for a business. Listening skills, as a key in communicating, along with the perception of you toward your customer and the perception the customer has of you are the basis of this presentation. 

Also included are skills required to improve both the image of the organization and the individual. Participants will discover the twelve key essentials to outstanding customer service.

Who should attend

Anyone who deals with customers whether the customers are external or internal. (sales personnel, retails clerks, managers, supervisors, service personnel, etc.) Companies that want to increase their profit or improve their image should have their employees attend.

Topics include

• Survival in a changing market place
• planning
• teamwork
• product/presentation
• motivation
• confidence
• evaluation
• Twelve key essentials for success or how to obtain and retain customers
• personal attention
• first impression
• reputation
• communications/listening
• empathy
• responsive
• extra step
• easy to do business with
• reliable
• appreciation
• attitude
• follow-up

Seminar out takes

“The person who gets ahead is the person who does more than necessary --- and keeps on doing it”

“Service is nothing but love in work clothes”

Length

This seminar is a one day program but can also be segmented and presented as a conference breakout session of one, two, three, or four hours.

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