Seminar synopsis

Communications is not what is said but what is understood. The concepts taught in this seminar, are critical to individual success in the business and social community. Participants will discover the various types of listeners, learn how to be an active listener, and how to eliminate barriers that create ineffective listening. The participants will learn Glenn’s unique “bucket” approach to having their ideas accepted by others. You will learn how to be a more effective speaker and listener in face to face, group or telephone settings.

Who should attend

Anyone who wants to improve their communication effectiveness (supervisors, managers, secretaries, clerical, sales personnel, administrative assistants, husbands, wives, engineers - like we said anyone who wants to communicate better)

Topics include

• Discover your primary listening style
• Determine how others like to listen
• Discover the “bucket” approach in getting your ideas understood
• What two words stop communications
• Discover why the choice of words are important
• Good communications reduces conflict

Length

This seminar is normally a day or half-day program but can be adapted for shorter break-out type sessions.

Return to Seminars