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Seminar synopsis
Participants learn the skills required to be an effective supervisor/manager in today’s rapidly changing business arena. This seminar is interactive and fun. Objectives include:
- identifying attitudes and behaviors which are appropriate to your job in management;
- improve the perception of how others see you as a management person;
- understand how you influence others in the work environment;
- identify your individual development needs;
- how to be a better listener and to communicate with other;
- learn facilitation and effective meeting techniques;
- reducing stress;
- and much, much more.
This seminar will prepare you to readily recognize and successfully meet the demands of your job.
Instructors
Seminar is taught by two instructors who have over seventy years of first line and upper management experience. Both are professional trainers who also share their “been there, done that” encounters.
Topics include
- Responsibilities/authority
- Communication challenges
- Sending and receiving
- Major areas of communications
- Listening comprehension
- Visual, written, and oral
- Supervisor’s job
- Role
- Recognizing inferences and assumptions
- Developing critical thinking ability
- Decision making process
- Developing leadership ability
- Leadership characteristics
- Leadership theories
- Leadership grid
- Motivating employees
- Motivational theories
- Motivational techniques
- Motivational suggestions
- Using communication skills
- Talking with people
- Group participation skills
- Follow-up
- Teamwork
- Establishing team goals
- Facilitation and conducting effective meetings
- Perception and customer service
- Value of perception
- Twelve keys to fantastic customer service
- Relieving stress
- Use of stress
- Effective communications
- Leadership skills
- Development of employees
- Summary
- Evaluation
Length
The course is modular so that it can be customized to fit a particular need. While the basic training is five days, it can be presented in modules of one or more days depending upon the client’s need.
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